General Terms & Conditions

Important Trip Info

The minimum number of participants on any given trip is 2-4 clients. There is a possibility of cancellation after booking confirmation if there are not enough people to meet the minimum number of participants. If the activity is canceled, you will be offered an alternative date or a full refund. 3Rivers Outdoor reserves the right to cancel the trip in case of inappropriate water levels or dangerous weather conditions to ensure safety. In this case, you will be offered an alternative date or a full refund.

General Terms and Conditions

By booking an activity, you agree to be bound by our General Terms and Conditions. “3Rivers Outdoor” shall hereinafter refer to 3Rivers d.o.o.
The word “client/s” shall refer to the person or persons participating in activities conducted or soled by 3Rivers Outdoor including minors.
All clients wishing to make a booking have to carefully read and understand the Terms and Conditions and Declaration of Awareness, Liability and Joint Liability.
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By making a booking the client accepts to be bound by these Terms and Conditions and Declaration of Awareness, Liability and Joint Liability.
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3Rivers Outdoor reserves the right to decline any booking.
Clients must know that 3Rivers Outdoor guides, instructors, drivers and representatives decisions are final on all matters.
We do not tolerate illegal drugs and alcohol.
3Rivers Outdoor reserves the right to immediately expel from the group anyone engaging in these activities.
Any financial loss on behalf of the customer is not to be reimbursed by 3Rivers Outdoor.
3Rivers Outdoor will not be held liable for lost or stolen luggage.
All clients must sign a legal release of liability waiver with acknowledgement of risks prior to participating in our activities.

Cancellation Policy

Cancellation of the activity by the client.
Refunds and cancellations by clients are limited in accordance with this Cancellation Policy.

All activities performed and organised directly by 3Rivers Outdoor can be cancelled by client with the following refunds:
100% refund for cancellations more than 72 hours prior to activity.
80% refund for cancellations between 24-71 hours prior to activity.
0% refund for cancellations less than 24 hours prior to activity or in case of no-show.

The time considered for the determination of refund % is the date of activity and not the actual start of the activity.

Once booking is placed expanses and commitments are incurred on clients’ behalf. Activities that we offer all have limited number of participants. When an activity is booked a place for the client is reserved and this way occupied for other clients. Cancellation fees are applied to cover any expanses that may occur due to clients’ cancellation.

‍Cancellation of the activity by 3Rivers Outdoor.
3Rivers Outdoor reserves the right to cancel activities due to water levels, inappropriate weather conditions, insufficient bookings or events beyond our control. If your tour is cancelled by 3Rivers Outdoor, you will be issued a full refund.

Liability & Joint Liability

3Rivers Outdoor organizes services and holds contracts with other companies and organizations to make activities possible. Clients knowingly and voluntarily agree to take part in an activity involving an increased level of danger and therefore, in the case of accident, it should be taken in account that clients are knowingly accepting this risk. Since 3Rivers Outdoor cannot guarantee absolute safety while the activity is under way, in the case of accident or mishap during the activity clients accept joint liability.

Privacy Policy

3Rivers Outdoor may provide personal information to its third party contractors for the operation of activities and services. 3Rivers Outdoor will not reveal customers’ personal information to a third party without your explicit approval. 3Rivers Outdoor’s third party contractors are bound by this same privacy policy and will not reveal customers’ personal information to a third party without your explicit approval.

Applicable Law & Jurisdiction

The Terms and Conditions are subject to the law and the exclusive jurisdiction in the courts of the Republic Slovenia and will be governed by Slovenian law.

Company Details

3Rivers d.o.o.
Savska cesta 1C
4260 Bled
Slovenia, Europe

Declaration of Awareness, Liability & Join Liability

3Rivers d.o.o., Savska cesta 1C, 4260 Bled (hereainfter 3Rivers Outdoor) organizes and leads the following activities: whitewater rafting & canyoning. 3Rivers Outdoor also operates as an outdoor sports agency and therefore sells other activities that are organized and lead by third party contractors. The following activities are provided by 3Rivers Outdoor as an agent and organized and lead by third party contractors: kayaking, canyoning, rafting or any other activity organised and sold by 3Rivers Outdoor at any time in the future. All the activities, the one’s organized and lead by 3Rivers Outdoor and the one’s organized and lead by third party contractors, shall hereinafter be referred as “activity/activities”.

– I, the undersigned declare that I am aware that the activity in which I have knowingly and voluntarily agreed to take part is an activity involving an increased level of danger and therefore, in the case of accident, it should be taken into account that I have knowingly accepted this risk. Since 3Rivers Outdoor cannot guarantee absolute safety while the activity is under way, in the case of accident or mishap during the activity I accept joint liability.

– The period of duration of the activity shall be considered to be everything that happens from the moment the client is accepted by one of the 3Rivers Outdoor employees until the client returns from one of the activities listed above and leaves 3Rivers Outdoor’s vehicle.

– In case of injury during the activity, I shall provide all the necessary personal details to the responsible person at 3Rivers Outdoor. I shall report all injuries occurring during the activity to 3Rivers Outdoor and together with 3Rivers Outdoor make a report which I shall also sign. In the case of accident I consent to be accompanied to a doctor by representative of 3Rivers Outdoor.

– I am aware that safety comes first, and therefore I will follow the instructions of guides and other 3Rivers Outdoor staff.

– I respect the fact that 3Rivers Outdoor does not allow guests under the influence of alcohol or other intoxicating substances to take part in activities. I confirm that I am not under the influence of alcohol or other intoxicating substances.

– I am aware that 3Rivers Outdoor does not advise participation in activities for pregnant women and heart patients.

– I am aware that those suffering from epilepsy, asthma and other health problems must consult the guides before the activity.

– I am aware that in case of various prior physical injuries I must consult the guides before the activity.

– I am aware that 3Rivers Outdoor does not accept responsibility for lost or damaged personal items.

– I am aware that 3Rivers Outdoor photographs clients before, during and after activities. I give my consent to be photographed, and for the photographs to be used for 3Rivers Outdoor promotional purposes. I agree that photographs taken before, during and after activities are the property of 3Rivers Outdoor.

– In order to keep clean standards I promise not to urinate in the gear provided by 3Rivers Outdoor. I am aware I may be charged 100€ to replace equipment.

I, the undersigned, confirm that I have been informed of and acquainted with all my obligations and responsibilities, as well as the potential dangers and risks that can occur during all the activities.

Cookies

At 3Rivers Outdoort, we are committed to ensuring your privacy and maintaining transparency regarding the way we collect and use cookies on our website, https://threerivers.si/ (hereafter referred to as “the Website”). This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use.
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1. What Are Cookies?
‍Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit a website. They are widely used to improve user experiences, provide website functionality, and gather information about website usage.Cookies may be “session cookies,” which are temporary and expire when you close your browser, or “persistent cookies,” which remain on your device for a set period of time or until manually deleted.
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2. How We Use Cookies
‍We use cookies to:Enhance the functionality and performance of the Website.Remember your preferences (e.g., language, region) and login details to provide a personalized experience.Analyze traffic and user interactions to improve our services and content.Enable targeted marketing and advertising efforts tailored to your interests.Keep our website secure by identifying and preventing potential security threats.
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3. Types of Cookies We Use
‍We categorize cookies into the following types:

Essential Cookies – These cookies collect anonymous data on how visitors use the Website. They help us analyze traffic, understand how users interact with the site, and improve its performance.Examples: Google analytics, traffic tracking tools.

Performance and Analytics Cookies – These cookies collect anonymous data on how visitors use the Website. They help us analyze traffic, understand how users interact with the site, and improve its performance. Examples: Google lytics, traffic tracking tools.

Functional Cookies – These cookies allow the Website to remember choices you have made, such as language preferences or login details, to offer a more personalized experience.

Advertising and Targeting Cookies – We may use these cookies to display relevant advertisements based on your browsing behavior on the Website. These cookies are also used to track the effectiveness of our marketing campaigns.

‍Third-Party Cookies – In addition to our own cookies, we may use third-party cookies from services like Google Analytics, Facebook Pixel, or other social media platforms to: Track and analyze usage of the Website.Provide you with personalized advertising on third-party sites. These third-party cookies are subject to the privacy policies of the providers of these services.

‍Your Cookie Choices – When you first visit our Website, you will be given the option to consent to or reject the use of non-essential cookies. You can also manage your cookie preferences through your browser settings at any time.
Here’s how to manage cookies on popular browsers:
Google Chrome
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‍Please note that blocking essential cookies may limit the functionality of the Website.

‍Updates to this Cookie Policy
‍We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable legal requirements. Any changes will be posted on this page, and the updated version will be effective as soon as it is published.

By continuing to use https://threerivers.si/, you agree to the use of cookies as described in this Cookie Policy.